Our Guarantee to you
Your satisfaction is guaranteed. If the cleaning does not meet your approval please inform us immediately and we will make arrangements to have the problem corrected within 24 hrs, at no additional cost. All calls and appointments will be scheduled during business hours only.
Quality of cleaning
Quality is our highest priority. We have systems in place to assure the quality of our services. We also periodically follow up to ensure you are satisfied with your cleaning. Quality is our #1 priority!
Most customers give us a key to their home or a code allowing access to the garage, but other methods of entry can be arranged, on the day of service, if necessary. All keys are marked for identification with a code rather than an address or customer name. Security is a major concern for us. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For these safety reasons, please do not ask our cleaning professionals to allow access for workmen during the time we are in your home or if you prefer to be home at the time of service, we also clean houses when owners are present.
Since we do not bill our clients, we appreciate full payment on the day of the cleaning service. We accept payment by cash or check placed in a sealed envelope with your name and address to be left on the kitchen counter. We also accept credit/debit cards via PayPal our online merchant. If you choose this option for convenience, please keep in mind it MUST be paid prior to housekeeper coming out and convenience fees will be applied. A fee will be charged for any returned checks, in addition to any other fees charged by the banks. Other payment options may be available, please contact us.
Late cancellations / lockout fee
We understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. Cancellations later than noon the day before are subject to a cancellation fee. The same fee will be charged if we cannot gain access to your home if you have chosen not to leave the company your key. For Monday cleanings, please call our office by noon of the preceding Friday. Also, if you request a reschedule we may not be able to accommodate your request with the same cleaning team you are accustomed to.